|
|
|
|
김금순 ( Kim Keum-Soon ) - 서울대학교 간호대학
안정원 ( Ahn Jung-Won ) - 서울대학교 간호대학
김진아 ( Kim Jin-A ) - 한국보건산업진흥원
김희정 ( Kim Hee-Jung ) - 한국보건산업진흥원
|
|
Abstract
|
|
|
|
|
Purpose: This study was conducted to examine and compare satisfaction with Korean health care services for Americans, Chinese and Russians who resided in Korea.
Methods: A questionnaire was distributed to 252 participants (81 Americans, 89 Chinese, 82 Russians). Three
focus group interviews were subsequently conducted in order to obtain a greater understanding of participants’ experience and perspectives.
Results: The average satisfaction score was 3.09, with Americans and Russians showing significantly higher scores than Chinese. Overall, participants reported higher satisfaction in ‘Facility’, ‘Quality of care’ and ‘Nursing services’ as opposed to ‘Information/education’. ‘Care with cultural respect’ as well as communication related services. Data from the focus group interviews were categorized into 12 sub-categories, 7 categories and 2 themes. The two themes were common experience and contrasting experience. Common experience included 4 categories, ‘Quality of care’, ‘Hospital facility and health care system’, ‘Language barrier’ and ‘Information and education’. Contrasting experience included
3 categories, ‘Medical cost’, ‘Health care personnel’ and ‘Accessibility’.
Conclusion: Results of this study provide basic knowledge on foreign residents’ satisfaction and experience with Korean health care services. Further research is needed with foreigners from different cultural backgrounds. Administrative and educational efforts are required to improve communication skills and cultural competency.
|
|
|
KeyWords
|
|
외국인, 의료서비스, 만족도, 혼합설계방법, 포커스그룹
Foreigner, Health care services, Satisfaction, Mixed method, Focus groups
|
|
|
원문 및 링크아웃 정보
|
|
|
|
|
등재저널 정보
|
|
   
|
|
|
|
|